Help Center

After creating an account, add your student's information, then browse available schools and submit an application during their open enrollment period. You'll receive confirmation by email.

Your application will be reviewed by the school. Once verified, your student will be entered into the lottery. You'll be notified of results via email and can view them in your dashboard.

Our lottery uses cryptographically secure random selection to ensure fairness. Priority categories (siblings, residents, etc.) are processed first, then remaining seats are filled randomly.

Waitlisted students are assigned a position number. If accepted students decline their seats, waitlisted students are offered seats in order. You'll be notified immediately if a seat becomes available.

Log into your account and go to Results. You'll see a deadline for responding. Click 'Confirm' to accept or 'Decline' to release the seat to the next student on the waitlist.

Navigate to your school dashboard, click 'Cycles', then 'Create Cycle'. Set your enrollment dates, grade capacities, and priority rules. Save as draft until you're ready to open enrollment.

Go to Applications, review each submission's documentation, and mark as Verified or Ineligible. Only verified applications are included in the lottery.

Yes. If needed, you can invalidate results (with a documented reason) and rerun the lottery. All runs are logged in the audit trail for compliance.

From the Results page, click 'Export'. You can download CSV files of results, waitlists, and seat tracking data for your records.

Click 'Forgot Password' on the sign-in page. Enter your email and follow the reset link sent to your inbox. The link expires after 24 hours.

We use AWS infrastructure with encryption at rest and in transit. Access is role-based, and all actions are logged. We're FERPA compliant and never sell your data.

Yes. Contact support@charterlottery.com to request account deletion. Note that some data may be retained for compliance with lottery regulations.