Help Center

After creating an account, add your student's information, then browse available schools and submit an application during their open enrollment period. You'll receive confirmation by email.

Your application will be reviewed by the school. Once verified, your student will be entered into the lottery. You'll be notified of results via email and can view them in your dashboard.

Our lottery uses cryptographically secure random selection to ensure fairness. Priority categories (siblings, residents, etc.) are processed first, then remaining seats are filled randomly.

Waitlisted students are assigned a position number. If accepted students decline their seats, waitlisted students are offered seats in order. You'll be notified immediately if a seat becomes available.

Log into your account and go to Results. You'll see a deadline for responding. Click 'Confirm' to accept or 'Decline' to release the seat to the next student on the waitlist.

Navigate to your school dashboard, click 'Cycles', then 'Create Cycle'. Set your enrollment dates, grade capacities, and priority rules. Save as draft until you're ready to open enrollment.

Go to Applications, review each submission's documentation, and mark as Verified or Ineligible. Only verified applications are included in the lottery.

Yes. If needed, you can invalidate results (with a documented reason) and rerun the lottery. All runs are logged in the audit trail for compliance.

From the Results page, click 'Export'. You can download CSV files of results, waitlists, and seat tracking data for your records.

Click 'Forgot Password' on the sign-in page and enter your email. We'll email you a verification code; enter it on the reset page with your new password. The code expires after a short time, so use it promptly.

We use AWS infrastructure with encryption at rest and in transit. Access is role-based and all actions are logged. We act as a "school official" under FERPA, processing student records only to run your lotteries, and we never sell your data.

Yes. Parents can delete their own account under Settings > Your Data > Delete my account. If an application is still waiting for the lottery or has a seat offer awaiting your response, you will be asked to withdraw or respond first. Records your school is required to keep are de-identified instead of deleted. School staff accounts are removed by your organization's administrator.